Privacy Policy

Last Updated: December 21, 2023

1. Introduction

Lotti Studios Ltd. ("we," "our," or "us") is committed to safeguarding the privacy and security of the personal information provided by our customers. This Privacy Policy outlines how we collect, use, and protect your information, both online through our Wix website and offline through other communication channels. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information from customers, including but not limited to name, contact information, shipping and billing details, and, when applicable, payment information. We do not store payment information; it is processed securely through trusted third-party payment processors.

3. How We Collect Information

Information is collected through our Wix website, in-person interactions, over the phone, via email, or through social media channels. Customers provide information voluntarily when making purchases, requesting services, or engaging with us.

4. Use of Information

All collected information, excluding payment details, is used for internal purposes only. We do not share customer information with third parties. We may use contact details provided by customers to communicate regarding purchases or services.

5. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Customer data is stored securely and is accessible only to authorized personnel.

6. Information Removal

Customers can request the removal of their information at any time. To do so, please contact us at [contact email/phone]. Upon request, we will promptly delete your personal information, except where retention is necessary for legal or legitimate business purposes.

7. Cookies and Website Analytics

Our website may use cookies to enhance user experience. Visitors can modify their cookie settings through their web browser preferences. Cookies help improve site functionality, but users have the option to disable them.

8. Compliance with Privacy Regulations

This Privacy Policy adheres to the standards outlined in Canada's Privacy Act and the General Data Protection Regulation (GDPR). If you have questions or concerns about our privacy practices, please contact us at hello@lottistudios.ca

9. Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. The most recent version will be posted on our website with the effective date.

By engaging with Lotti Studios Ltd., you acknowledge and agree to the terms outlined in this Privacy Policy. For further inquiries or requests, please contact us at hello@lottistudios.ca